Our Market Management team administers a certification program that ensures suppliers operate with professionalism, transparency and efficiency.
Properties are inspected regularly and well maintained
All advertised amenities are present and functioning properly
Properties/rooms are professionally cleaned prior to guest arrival
24/7 emergency assistance will be available to guests via local telephone
In case of emergencies including but not limited to: utility breakdowns, power circuit failure, flooding, loss of water, loss of keys; a contact will be available to assist guests in resolving issues; attempts to resolve issues will be made immediately.
Private properties are fully equipped to support self catering
Kitchen should contain at least a fixed stove & oven, fridge & freezer, cutlery, crockery, cookware, and cooking utensils sufficient in quantity for the advertised maximum occupancy.
At least one set of clean bath towels (per guest) and linens (per bed) will be provided
Guests are provided with clear procedures for locating the property, checking in, and checking out
You are legally entitled to offer short-term rentals
You adhere to all local legislation that permits you to provide short-term rentals in the regions where you operate.
You have a direct relationship with the property owner
Your are in direct contact with property owners and have their permission to market their properties.
You manage the rental transaction
You directly handle guest inquiries, rental agreements, and payments.
You will pay 10% commission for new bookings
Applies to all bookings originating from within MetaMarketplace.
You agree not to advertise or otherwise publicly market any property (including its listing on any website controlled by you) at a lower price.
You will provide accurate listing data and keep it up to date
Including: Property descriptions; property and location information; rates for all bookable periods; details and costs of included and additional staff and services; property availabilities.
You will make all reasonable efforts to respond to guest inquiries immediately
You agree to respond no later than 24 hours.
Waterloo, Ontario, Canada Toronto, Ontario, Canada Vienna, Austria